Apaisance · Sunrisa Paris LLC
At Sunrisa Paris LLC, we want you to buy with confidence. Our digital program Apaisance is designed to support you honestly, and we want you to be fully satisfied with your purchase.
You have 30 days from the date of your purchase to request a refund, with no reason to give. If the program is not right for you, for any reason whatsoever, we refund you in full.
This 30-day "satisfied or refunded" guarantee is a commercial guarantee that we voluntarily offer to all our customers, wherever they live. It adds to any statutory rights you may otherwise have and does not replace them. This is our publicly stated policy: we honour it as written.
Simply email us at:
Please include in your message:
No other step is required: there is nothing to return, since this is a digital product.
We process each request within 2 to 5 business days of receiving your email. Depending on your bank or payment provider, the refund may then take a few more days to appear on your account.
Where a statutory right to cancel or withdraw applies (see below), the refund is made within 14 days at the latest from the day we are informed of your decision to cancel or withdraw.
The refund is always made to the payment method used for the original purchase (bank card or other means used at the time of the order). We cannot refund to a different account or by a different method.
When you buy, the charge will appear on your bank statement as SUNRISA PARIS. If you see this descriptor, it corresponds to your order of the Apaisance program. If a charge looks unfamiliar, please contact us before disputing it with your bank: we will sort it out quickly.
Apaisance is a one-time purchase. There is no subscription, no recurring charge and no automatic renewal. You are charged once, at the time of your order, and nothing else is billed afterwards.
Our Apaisance program is digital content supplied immediately, by download, as soon as your purchase is confirmed.
Under the EU Consumer Rights Directive (Directive 2011/83/EU; in Ireland, the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013), the statutory 14-day right of withdrawal does not apply to digital content not supplied on a tangible medium when, at the time of the order, you have: (1) given your express consent for performance to begin before the end of the withdrawal period, and (2) expressly acknowledged that you thereby lose your right of withdrawal. This acknowledgement is confirmed to you by email on a durable medium.
In practice, at checkout, a dedicated, un-ticked checkbox lets you request immediate delivery of the program and acknowledge the loss of your right of withdrawal once the download begins. If you did not give this express consent at the time of the order, you keep your full 14-day statutory right of withdrawal. This applies to consumers across the EU, including Ireland.
Consumers in the United Kingdom have, in principle, a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. As with the EU, this right to cancel is lost for digital content once its supply has begun with your express prior consent and your acknowledgement that the right will be lost, given via the same checkout checkbox. If you did not give that consent, you keep your full 14-day right to cancel.
The statutory right to cancel / withdraw described above stems from EU and UK consumer law and does not, as such, apply in other countries (for example the United States, Switzerland or Canada). Wherever you live, however, you remain fully covered by our 30-day commercial guarantee described above.
Before any payment, we invite you to read all of our documents, available at any time on the site:
We want to be transparent: Apaisance is an educational and well-being program. It is not a medical device, not a treatment and not therapeutic advice. It comes alongside medical care, never in its place. This refund policy applies regardless of the personal results you may or may not observe, because no result is promised or guaranteed.
For any question about this policy or your purchase, write to us:
We are committed to replying promptly and with care.